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What is LogMeIn Rescue? LogMeIn Rescue is used by IT helpdesks to provide instant remote support to customers and employees. Use it to gain control of a remote PC, Mac, or smartphone1 over the web in seconds, without the need to pre-install software. LogMeIn Rescue is a web-based solution for attended remote support. Once the technician is connected to the customer’s device he has a set of reporting and incident resolution tools at his disposal, giving him just about the same capabilities as if he was sitting in front of the customer’s device. As long as both the technician and the customer have a working connection to the Internet, the physical distance between them is irrelevant. By attended remote support we mean that the technician can only take actions with the explicit consent of the customer. Each time the technician needs to take a new action; for example, seeing which processes are currently running on the customer’s device, a dialog box is displayed on the customer’s screen explicitly asking him to allow this action at this time. Alternatively, the system can be configured to present a single prompt to the customer, who can then grant the technician all permissions. |
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System Requirements Windows Vista, XP, Server 2003 & Server 2008 (all including 64-bit); Windows 98, ME & 2000 Apple Macintosh OS X 10.4 (Tiger) and 10.5 (Leopard) Mobile Devices: BlackBerry OS v4.3 or later, Windows Mobile 5 & 6, Symbian S60 2nd & 3rd Edition, Symbian UIQ 3; PocketPC Broadband connectivity to the Internet (i.e., T1, cable modem, ISDN, or DSL) |
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jh johnson hunt (UK) Limited, 15 Dudley Street, Grimsby, North East Lincolnshire, DN31 2AW Tel: 01472 362884 Fax 01472 362885 E-Mail info@johnsonhunt.co.uk |